Terms of Use
These terms govern use of the production SMailOS service, subscriptions, connected channels and modules.
1. Provider and service
SMailOS is provided by IRSE, computer infrastructure and data processing, Rajmond Hočevar s.p., Novi dom 72, 1420 Trbovlje, Slovenia. SMailOS is a web business operating system for communication, collaboration, sales, documents, social channels, automation and AI features.
2. Account and security
You must provide accurate information, protect login credentials and grant access only to authorised people. Workspace activity may be logged for security, audit and team accountability.
3. Subscriptions and payments
Plans are monthly or yearly and are billed through Stripe. The price, billing interval and selected plan are shown before payment. Renewals, cancellations, refunds and tax treatment follow the selected subscription, mandatory customer rights and applicable payment-provider rules.
4. Plans, quotas and usage
Features and limits depend on the plan. SMailOS may enforce quotas for users, mailboxes, social accounts, documents, local cache/index, AI usage, automations and other limited resources. Exceeding a quota may require an upgrade or top-up.
5. Connected services
Google/Gmail, Meta, YouTube, TikTok, LinkedIn, Stripe and other providers remain independent third parties. Their functions depend on availability, permissions, API rules and the authorisations you grant.
6. AI and human control
AI may prepare drafts, summaries, classifications and recommendations. AI output can be wrong. Review important results, especially before external sending, publishing or business decisions.
7. Acceptable use and availability
Do not use SMailOS unlawfully, for unauthorised access, API abuse, spam or infringement of third-party rights. We operate the service with reasonable care but cannot guarantee uninterrupted operation of external providers or the internet.
8. Cancellation and termination
Manage your subscription in My Account or the available billing flow. Paid features may end after termination; data is handled under the Privacy Policy and applicable retention obligations.
9. Liability, law and contact
Nothing in these terms excludes rights that cannot lawfully be excluded. Use the SMailOS contact option for service or contract questions. Slovenian law applies, subject to mandatory rules applicable to the individual user.
AI usage, tokens, credits and limits
AI tokens, AI credits, AI actions, requests, minutes, models or other displayed units are measures of usage or commercial service limits and are not money, stored value, customer property or prepaid tokens of any underlying AI provider. Included capacity depends on the plan, module, model and usage. Unless expressly stated otherwise, limits apply to the relevant billing or stated period. Unused capacity does not roll over, accumulate or have cash or refund value.
Changes to AI capacity and plan limits
IRSE may change available models, metering methods, conversion between credits and actual usage, fair-use rules, limits and the amount of AI capacity included with a plan or module because of changes in third-party AI pricing or policies, models, technology, capacity, security, abuse prevention, disproportionate usage, legal requirements or product development. Changes are subject to mandatory applicable law and any notice requirements that cannot lawfully be excluded.
No lifetime or perpetual entitlement to AI capacity
No standard plan, monthly, annual or multi-year subscription, discount, promotion, early offer, grandfathered price or use of the term “lifetime” by itself creates a lifetime, perpetual, unlimited or immutable entitlement to AI tokens, credits, requests, models, compute capacity or other paid services of third-party AI providers. Such an entitlement exists only where a specific amount and period are expressly stated in a separate written agreement explicitly accepted by IRSE. Long-term or prepaid access to SMailOS therefore does not create an obligation for IRSE to fund the same amount of external AI consumption indefinitely.
Reached limits and disproportionate usage
When included usage is exhausted, or where usage creates unusual, automated, abusive or disproportionate load or cost, SMailOS may rate-limit or temporarily restrict relevant AI functionality or require additional capacity or a different plan. Additional capacity, where available, is charged according to the then-current offer. Nothing in this clause limits rights that cannot lawfully be limited.
Custom modules and custom development
Custom modules, integrations, automations, migrations, adaptations or development are not included in a standard plan unless expressly stated in the plan description or an individual written proposal. Scope, price, delivery dates, support, maintenance and any usage rights for custom work are agreed separately.
Lifetime plans and AI credits
If an offer, licence or plan is described as ‘lifetime’, ‘lifetime access’ or LTD, lifetime means the lifetime of the SMailOS product, not the lifetime of the customer, user, company or any individual. Access continues while the SMailOS product remains available under the applicable deal, subject to these Terms, the applicable AppSumo deal terms where relevant, and mandatory law. Included AI credits are a finite one-time allocation unless the offer expressly says otherwise and they do not refresh monthly. Prepaid AI credits are also finite and do not refresh automatically. Unused credits remain available while the relevant SMailOS service and account remain active; if the SMailOS product is permanently discontinued, access to the product and unused service credits may end, subject to mandatory consumer, refund and other rights that cannot lawfully be excluded.